Compensation to Platform Incident on 03-18-2020

Dear User,

On Mar 18th, 2020 (UTC+8), at 18:09PM, our system triggered the alarm and remind us of the abnormal spread between bid price and ask price.

We immediately realized the issue and fixed it right away. However, there were 2 orders stopped out within this ONE minute.

We made a compensation immediately by doubling the losses to them.

Bex500 has also installed measures in place to prevent similar incidents from occurring.

We know how important it is to provide a fair and secured trading platform to those who trust us. Please inform us of any problems alike, and we will make compensation to you accordingly.

Appendix-Detailed illustration of the affected order.

1. At 18:09PM HK time, the middle price on the screen as 5599.67, which is absolutely correct as weighted average from 4 other exchanges.

10.png

2. The close price, which is bid price showed 5541.64. 

20.png

The order was stopped out due to the abnormal bid price.

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Technical support: [email protected]

風險提示 該公司為客戶提供的金融產品,包括差價合約(“CFD”)和其他復雜的金融產品。差價合約交易具有高風險性,因為槓桿可能會對您的資金狀況產生積極和消極的影響。差價合約交易並不適合所有投資者,因為可能導致投資資本的完全虧損。不要投資超過您能承受的範圍。在開始復雜的金融產品交易之前,請務必閱讀有關所有風險。

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